04Higher Education
Stakeholder Engagement & Communication Framework
Aligned departments with competing priorities under a single engagement model.
Role
Program Manager
Duration
6 months
Sector
Higher Education
The Problem
Cross-departmental initiatives kept stalling at the same hand-off points. The root cause was inconsistent stakeholder engagement, not technical complexity.
Approach & Methodology
- 01Mapped every active initiative to its stakeholder groups, decision rights, and communication needs
- 02Designed a tiered engagement model (Inform / Consult / Co-create / Decide)
- 03Built a communication cadence calendar covering executive, manager, and frontline audiences
- 04Coached project leads on applying the framework in their kickoffs
Stakeholders
- ✦Provost office and academic leadership
- ✦IT, HR, and operations directors
- ✦Frontline staff and faculty
Risks Managed
- !Framework adoption seen as bureaucratic overhead
- !Executive leaders bypassing the model under time pressure
Measurable Outcomes
12
Initiatives onboarded
↓ 35%
Avg. decision turnaround
4.6 / 5
Stakeholder satisfaction (survey)
Tools & Systems
MiroSharePointTeamsPowerPoint