05Digital Product / Healthcare
Agile Product Redesign
Led an Agile team through an iterative redesign balancing user research and delivery.
Role
Scrum Master / Delivery Lead
Duration
10 months
Sector
Digital Product / Healthcare
The Problem
A patient-facing digital product had grown organically and was hard to navigate. The team needed to redesign without freezing delivery or losing momentum on the roadmap.
Approach & Methodology
- 01Re-baselined the backlog around user research insights and clinical workflows
- 02Ran 2-week sprints with embedded UX and clinical SMEs
- 03Introduced dual-track discovery so research fed the next 2-3 sprints, not the next quarter
- 04Established release trains with measurable adoption KPIs per release
Stakeholders
- ✦Product owner and clinical advisors
- ✦UX research and design
- ✦Engineering and QA
- ✦End users and patient advisory panel
Risks Managed
- !Research insights arriving too late for sprint planning
- !Scope creep from clinical SME requests
- !Adoption lag after each release
Measurable Outcomes
11
Releases shipped
↑ 41%
Task completion rate
↓ 62%
User-reported errors
+22
NPS shift
Tools & Systems
JiraFigmaConfluenceMixpanel