06Healthcare Operations
KPI Dashboards & Evaluation System
Gave leadership real-time visibility into program performance across portfolios.
Role
Program Manager / Evaluation Lead
Duration
7 months
Sector
Healthcare Operations
The Problem
Leadership received fragmented monthly reports from each program, often weeks late. There was no shared view of portfolio health and no early-warning indicators.
Approach & Methodology
- 01Worked with program leads to define a shared KPI taxonomy
- 02Built a data pipeline from source systems into a centralized warehouse
- 03Designed PowerBI dashboards with executive, program, and operational views
- 04Set monthly performance reviews using the dashboard as the single source of truth
Stakeholders
- ✦C-suite and operations leadership
- ✦Program managers across the portfolio
- ✦IT and data engineering
Risks Managed
- !Data quality issues in legacy source systems
- !Resistance to shared KPIs across program silos
Measurable Outcomes
9
Programs onboarded to dashboard
↓ from 3 wks to 2 days
Reporting cycle time
14
Early-warning escalations resolved
Tools & Systems
PowerBISQLExcelSharePoint