08Healthcare Operations
Healthcare Operations Optimization
Restructured scheduling and capacity planning across a multi-site clinical operation.
Role
Program Manager
Duration
12 months
Sector
Healthcare Operations
The Problem
Across multiple clinical sites, scheduling and capacity decisions were made locally with little visibility into demand patterns, creating chronic under- and over-utilization.
Approach & Methodology
- 01Built a demand model using 24 months of historical encounter data
- 02Designed a shared capacity-planning template adopted by site managers
- 03Established a monthly operations review cadence with cross-site leadership
- 04Embedded patient-experience metrics alongside utilization KPIs
Stakeholders
- ✦Site directors and clinical leads
- ✦Operations and finance leadership
- ✦Front desk and scheduling teams
Risks Managed
- !Local site resistance to centralized templates
- !Model accuracy degrading with seasonality
Measurable Outcomes
↓ 51%
Utilization variance across sites
↓ 23%
Patient wait time
6 / 6
Sites onboarded
Tools & Systems
ExcelPowerBIEHR reportingTeams